Color variations may occur due to the use of recycled materials. To ensure as much cohesion as possible, all desired units should be included in one order. 

How do I place an order? 

Orders for all products, except custom Meltingpot dining tables, can be placed directly on our website and can be handled personally by our team, so that we can advise you properly on what is available, how long production will take, and the best way to get your piece to you. To get started, write to us directly at office@kooij.com.  

​Dutch customers 
All domestic orders within the Netherlands are managed by our team. At the enquiry stage we will confirm availability, indicative lead times, and delivery costs, after which you will receive a formal quotation and invoice. 

​International customers 
We offer shipping to destinations worldwide. International orders are coordinated directly by our team to make sure the right shipping method, incoterms, and documentation are in place for your location. Any local taxes, import duties, and customs charges applicable in your country are the responsibility of the buyer. 

Do you offer a trade programme?

Yes. We have an established trade programme for designers, architects, galleries, and other professionals working on projects. Approved trade accounts benefit from preferential terms. To apply, please contact us at office@kooij.com and someone from the team will be in touch to discuss next steps. 

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Can I order samples?

Yes. Samples are available on request. Write to us at office@kooij.com to find out what is currently available and how to place a sample order. 

Are your products made to order?

Most products in our collection are produced to order rather than kept as ready stock. Availability for each product can be checked on our website. 

Do you have products in stock?

Only our tables are available in stock, with a variety of color options, except for dining tables larger than 240 cm in length, which are made to order. For all other products, availability for each product will be confirmed when you make an enquiry. 

Do you offer customisation? (Size & colour)

We do not offer size & shape customisation for all products and do not offer colour customisation for most of the products. The only exception is colour customisation for Meltingpot dining tables that are 9P or larger. (Larger than 240 cm in length). Standard sizes for dining tables over 240 cm in length can be found on the Tables > Meltingpot page.
  

How do I start a custom Meltingpot table order? 

To begin a made-to-order (custom) Meltingpot dining table (9P or larger), we ask you to first share a mood board, including images of existing Meltingpot tables you have seen and admired, as well as any other references relevant to the space. This helps our colourist to understand the direction and make the best possible piece for you.  

Are you open to collaboration?

We are open to commissions and collaborations; however, these are considered carefully and typically only pursued when they align with and complement our existing collection. Each proposal is evaluated with close attention to its conceptual fit, as well as technical feasibility, pricing, and production timeline. If you believe your idea resonates with our work, we invite you to reach out and share your vision with our team. 

What are your lead times?

Production typically takes between 2 and 12 weeks, depending on the product and any specific requirements. Lead times for each product are available on its respective product page. This timeframe covers manufacturing only and does not include the time needed to transport your order to you.  

How is pricing structured?

All quotations are issued in EUR and are valid for 30 days from the date they are provided. 

What payment is required?

For all products, except larger dining tables, full payment is required once the quote is confirmed by the customer. Only for dining tables larger than 240 cm in length, a 50% deposit is required to begin production, with the remaining balance payable before dispatch. 

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Do you charge VAT?

Dutch VAT (BTW) applies to orders delivered within the Netherlands. For orders going to other EU member states or international destinations, the applicable tax treatment will be stated clearly in your quotation. 

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Are duties and taxes included for international orders?

Any applicable duties, tariffs, and customs fees for the destination country are included in our quote, which is provided upon receiving your order request, unless explicitly stated otherwise in writing. 

Where do you ship?

We offer shipping worldwide. Our team will recommend the most appropriate shipping method based on your location and the specific piece. Detailed delivery information can be provided upon request with your quotation. 

What delivery options are available? 

We currently provide kerbside delivery only, ensuring your order is safely delivered to your address for your convenience. Please note that this service does not include moving the items inside your property or arranging them on site. 

What shipping terms do you offer? 

We ship on Ex Works, DAP (Delivered at Place), or DDP (Delivered Duty Paid) terms, meaning that, under DDP, all duties and import taxes are included and handled by us. Our team will walk you through what each option means and help you determine which is the right fit for your order. 

How long does shipping take? 

Our team will provide you with detailed information once your product is ready for shipment. 

How are the products packaged? 

All of our products are shipped in heavy-duty cardboard packaging with reinforced corner protection, designed to keep every piece safe in transit. For certain products, wooden crating is available as an additional option. 

Who is responsible for customs clearance and duties? 

Customs formalities, import duties, and associated fees at the destination are entirely the responsibility of the buyer. These are determined by the laws of the receiving country and are beyond our control. Any resulting delays do not entitle the buyer to cancel the order or request a refund.  

Can I cancel my order?

Once production has started, cancellation is no longer possible. Deposits are non-refundable, as they represent the commitment of materials and workshop time already made on your behalf. 

Do you accept returns?

Made-to-order products cannot be returned. Each product is crafted specifically for you, and the time and skill invested in its production means it cannot be restocked or resold. If you have a concern about something you have received, please contact us at office@kooij.com and we will look into it with you. 

Can I make changes after confirming my order?

There is a short window after an order is confirmed during which minor adjustments may be considered. Any change must be reviewed by our team and could affect the price or delivery timeline. Once production is underway, no further modifications are possible. 

How do I care for my furniture? 

Each product is supplied with material-specific care instructions. Following this guidance carefully is essential to maintaining the look and durability of your Kooij piece over time. 

Do you offer a warranty? 

Quality is at the core of everything we make. All of our products are covered against defects in material and workmanship for five (5) years from the date of delivery. For full details, please refer to our Limited Warranty and Repair Policy. 

Do you offer repairs or refurbishment?

We consider repair and refurbishment requests individually. Please get in touch with our team at office@kooij.com to discuss what you need and we will advise on what can be arranged. 

Do the lamps come with different plug options? 

Yes. our lamps come standard with an EU electrical plug. Other plug types (UK, US, and AUS) can be provided upon request at no additional charge. 

Are the lamps compliant with electrical safety standards? 

Yes. The electrical components used in our lamps are compliant with both CE (European conformity) and UL (Underwriters Laboratories) certification standards. 

Do the lamps come with a bulb or LED? 

All of our lamps come fitted with LED lighting as standard. 

Are your lamps dimmable? 

Yes. Our Fresnel lamps and Helm lamp are TRIAC or 0–10V dimmable. Our Tol lamps, Accrete lamp and Satellite lamp are manually dimmable. Our Buitenhuis lamps are DALI and manually dimmable. Please specify dimming controls when placing an order. For the detailed specifications, please refer to the product datasheet which can be found on the respective product page on our website.  

Are your products suitable for outdoor use? 

Our products are primarily designed for indoor use. Exposure to direct sunlight may cause fading over time.  

Do you make Meltingpot/Staple tables/Menhir benches with transparent material? 

Our production process has evolved over the years. Our earlier tables had transplant parts. However, we have since transitioned to solid recycled material, which gives a more consistent and refined result. Therefore, we do not use transparent material in Meltingpot & Menhir & Staple tables anymore. It is also not possible to use our lamp material for Meltingpot & Menhir & Staple. 

Can I purchase sheet material or cut-offs? 

We do not currently sell the material independently for its aesthetic qualities. Each product in the collection represents the best expression of the material we have found. We'd encourage you to explore the collection and see if a piece fits your project. 

How can I get in touch?

For all enquiries whether about a product, an order, a trade account, or anything else, you are welcome to contact our team at office@kooij.com. We are based in the Netherlands and aim to respond to all messages within one working day.  

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Color variations may occur due to the use of recycled materials. To ensure as much cohesion as possible, all desired units should be included in one order.